We offer two types of Service Level Agreements.
The server-level SLA states the guaranteed level of uptime we agree
on. Thanks to our monitoring and alerting tools, we’re able to react
very quickly to any server-related issues. The app-level SLA means
that we will be available for any application-related fixes, even
outside of our standard working hours. Your bug reports will receive
priority treatment from the engineers that are allocated to your
Once your product is released publicly, you may want to tweak it or
introduce new features. Our process allows us to deploy new
iterations to production smoothly without having to worry about
We’re able to provide you with custom-built infrastructure hosted on
Amazon Web Services (AWS) or Microsoft Azure. Working with these or
other private cloud platforms, we’re prioritizing high availability
(HA). Some of our favorite tools include: Varnish, Redis, HAProxy,
Elasticsearch and Docker.
We follow the Information Technology Infrastructure Library (ITIL)
framework which outlines the best practices for managing IT
services. Having adopted this approach allowed us to optimize and
standardize our processes.