Most of our projects don’t end with releasing the product. We’re supporting our clients by means of post-launch development, optimization or performance monitoring. Support & SLA services are fundamental to make sure your customers receive consistent experience 24/7.
We offer two types of Service Level Agreements. The server-level SLA states the guaranteed level of uptime we agree on. Thanks to our monitoring and alerting tools, we’re able to react very quickly to any server-related issues. The app-level SLA means that we will be available for any application-related fixes, even outside of our standard working hours. Your bug reports will receive priority treatment from the engineers that are allocated to your project.
Once your product is released publicly, you may want to tweak it or introduce new features. Our process allows us to deploy new iterations to production smoothly without having to worry about customer experience.
We’re able to provide you with custom-built infrastructure hosted on Amazon Web Services (AWS) or Microsoft Azure. Working with these or other private cloud platforms, we’re prioritizing high availability (HA). Some of our favorite tools include: Varnish, Redis, HAProxy, Elasticsearch and Docker.
We follow the Information Technology Infrastructure Library (ITIL) framework which outlines the best practices for managing IT services. Having adopted this approach allowed us to optimize and standardize our processes.